How much notice do you need?
The short answer is, the more notice, the better! Not only do out cookies take, on average, 4 days to complete from start to finish, but we often book up a 2 or more weeks in advance. This is especially true around holidays, where we can be completely booked even a month in advance. If you know you are going to want cookies in the future, feel free to contact us as soon as you know the date you need them and we can start designing so your spot is reserved on our calendar.
When is my order reserved?
When you contact us, we will go through all the details we need to complete your order. Once I have those details, I will write up the order form and email it to you for your approval. When you sign the order form and send it back to me, you spot on our calendar is officially reserved.
What if I need to cancel my order?